We continually seek honest feedback from our customers about what they think of Fisher's Document Systems.  Here are some of the things they have had to say.  (Note: This page is updated as new comments are sent to us.)

Givens Pursley
"Fisher's has great service, people, and products.  We enjoy doing business with them!"

J-U-B Engineers, Inc.
"Fisher's does it right.  You have great leadership and that is reflected in all you do."

Innovative Air, Inc.
"Fisher’s is great.  I love working with your company."
 

Moore Smith Buxton & Turckre, Chartered
"We are very happy with the service from Fisher's!"

Meridian Gospel Tabernacle
"To Whom it May Concern:
I just wanted to take this opportunity to let you know that we received phenomenal attention and service from one of your technicians last week.  Whate he did went well beyond the call of duty.  We had a computer/printer issue that our local computer tech could not solve.  We gave Fisher's a call at around 4:30 PM on Friday.  Your technician did not hesitate to go to the "shop", get the needed items for repair, and then come all the way back into Meridian to help us.  If I'm not mistaken, we did not get out of there until well after 7 PM.  Of course, then he had to close out and drive home.  With grateful and appreciative hearts... our hats are off to your technician!!"
 

Combs Car Corral
"Fisher's has awesome service- something hard to come by these days.  I'm so impressed by the efficiency of our technician."
 

Windermere Capitol
"I love the same-day service Fisher's provides.  On a scale of one to five, I would give them an eight!"
 

Ascensio
"Fisher's service is great; we never have to wait long for repair or toner.  We are VERY HAPPY with our service technician!"
 

Continental Western Group
"Fisher's has great service!  Our technician comes out the same day we call.  I also love that when I call for supplies they come the same day or the next day."
 

Petra
"Fisher's does what they say they will do - moving to Fisher's was an excellent business decision."
 

Ascensio
"Fisher's has the best service hands down.  My company is extremely dependent on our machines running well and there is no one who provides service like Fisher's."
 

Moffatt Thomas Barrett Rock & Fields, Chartered
"I have been buying copiers since 1993 and this is the first time I wanted to keep copiers at the end of a five year lease.  This speaks volumes about Canon and Fisher's."
 

Journal Broadcast Group- Boise Radio
"The training was perfect.  Your Trainer is the BEST!  I am now able to log in correctly and order supplies and request service calls through the website.  I will let you know immediately if anything goes wrong or I need any further help. 

Again, thanks so much!  You guys ROCK!"
 

Zach Evans Construction
"The service we have received from Fisher's has been phenomenal!  I will definitely recommend you to everyone I know."
 

Eagle Sewer District
"In my 35-plus years in the workforce, and even in some of my volunteer work, I have always been the lucky person put in charge of purchasing and leasing office equipment.  Going for bids on copiers has always made me shudder.  However, now that I have met your Account Manager, I think those stressful days are finally over.

I have dealt with many copier salespersons that were apparently unable to put together a clear and concise presentation.  Sometimes, because we are a small business, I think the salesperson just didn't want to put out the effort.  Other times, I think the salesperson was deliberately trying to baffle me.  Your Account Manager looked at our existing copier, reviewed our existing lease and maintenance contract, asked a few pertinent questions, and was gone.  In just a few days, she had reviewed my existing maintenance contract, investigated the buy-out on my existing copier and dropped off a one-page sheet that compared my current costs to the proposed new costs.  Apples to apples- just like that.

When we wrapped up the deal, I told the Account Manager that I appreciated her diligence and suggested that she should train other salespeople.  She just laughed; however, I was serious.  That is why I took the time to find the name of Fisher's CEO.  Like most people, I might take the time to send a complaint letter, but I don't usually take the time to voice my appreciation for a job well done.  In this case, I was so impressed with the Account Manager's talents that I wanted to pass my thoughts on to you."
 

Nampa School District
“The Nampa School District has purchased equipment from and held maintenance agreements with Fisher's Document Systems for several years. We primarily use Canon products. Our service calls are answered in a timely manner, the issues are resolved and the service technicians communicate with our staff. The copiers perform extremely well and the PM's are completed in a timely fashion. Your service technicians seem to enjoy what they do.

When looking for new equipment, our rep is very knowledgeable and easy to work with. He has offered assistance in many situations that extend beyond what we would expect, and we have come to rely on him as a great resource. He has come through several times when we've been in a crunch. He never hesitates to help out the key operators in training issues even if he has to go more than once.

We are very pleased with the excellent service and support that we have received. Fisher's standards, both in sales and service, far exceed any experience we have had with other vendors. The pre and post sales time with our rep is exceptional. Your commitment to delivering the highest level of customer service possible is greatly appreciated by our district."
 

Guerdon Enterprises
"Our service technician was exceptional!  He not only took the time to address all of the issues with the machine, but also saw things that could become problems down the road and took extra steps to make sure those problems never became reality."
 

Clearwater Research
"We were very impressed with our technician.  He had a great personality and we could tell he enjoyed his job.  He went the extra mile to make sure our machine was running well!"


Associated Reporting
"Since I was not getting the service I needed with my previous vendor, I shopped for a new copier company.  Fisher's showed up just in time!  My Account Executive has been more than fair to me and has gone beyond the call of duty.  The support staff is great, my needs are now being exceeded, and I am truly a very happy customer!"


Federal Defender Services of Idaho
"Our Fisher’s technician is great!   He is very personable and concerned about making sure our machine is running the way we need it to.  Fisher’s delivers great service!"


Title One
"We are thoroughly satisfied with the multi-function machines we have leased through Fisher’s Document Systems.  The equipment is a perfect fit for our business needs.   This was no mistake; our Fisher’s representative took the time to understand our business and our needs.  Fishers devoted countless hours to understand our business environment, because they took the time to help us determine which machines fit our business, we have been thoroughly satisfied with the choice.

It has been a pleasure to work with the service department; they are polite, courteous, and very responsive to our needs. Not only are the response times refreshing, the level of communication sets them apart.

Thanks again for assisting us in this decision and being a fabulous partner.  It’s a pleasure working with Fisher’s Document Systems."


Stanley Consultants
“Fisher’s has great people.  It is so refreshing to work with a company who has people with a positive attitude and who genuinely enjoy helping others.  Our Fisher’s technician is very pleasant and nice. The response time is always awesome and I love working with Fisher’s."


Lombard-Conrad Architects, P.A.
"To Whom It May Concern:

Our company has purchased equipment from and held maintenance agreements with both IKON Office Solutions and Fisher's Document Services. We primarily use Canon products which are available from both companies. We began purchasing solely from Fisher's in 2005 due to the high turnover of customer representative at IKON and slow response times. We have since moved the maintenance agreements on our copiers over to Fisher's due to frustrations with IKON (slow service time, over-billings and lack of response from customer service) and the cost savings offered by Fisher's. We have found Fisher's to be responsive and have found our rep to be knowledgeable, friendly and very easy to work with.

The maintenance agreements for our fax machines are still with IKON. Last Tuesday, we placed a service call on-line to IKON for our main fax machine, which was down. Friday afternoon, after repeated phone calls and messages left for the local manager, the fax still had not been fixed and IKON had not responded as to a service time. We had other options for sending faxes, but could not access the faxes that had been received into the memory of the main fax or even know who they were from. I called our sales representative to see if Fisher's could offer any assistance. She immediately called back with options for fixing the machine, having talked with people in both the parts and service departments. She continued to work with me through the afternoon to find a solution. IKON did end up fixing the fax late that afternoon, but we have decided to cancel those remaining maintenance agreements and will not work with IKON again.

 

American Ecology
"I wanted to take a moment to let you know how much we appreciate Fisher's and your management of our office equipment.  We have had two dramatically different experiences between Xerox, our previous provider, and Fisher's and we are so pleased we chose to do business with Fisher's.

Xerox treated American Ecology like a transaction and did not continually manage us like a business partner.  Furthermore, the Xerox copiers were unreliable and were frequently out-of-service.  Additionally, the service group frequently struggled to repair the machines in a reasonable time frame and did not leave us with the confidence that the problems with the copiers were truly fixed.

In contrast, you treated us like you truly wanted to improve our environment.  You analyzed everything and proposed something that saved us money.  Now, you work with us regularly to ensure that we are continually trained and that our equipment is still working well for us.  The copiers perform extremely well and when we need your service group you here quickly and the problem gets solved the first time.

We are very glad we chose Fisher's as our office equipment partner.  Please feel free to share this experience with anyone considering an office equipment vendor.  I highly recommend Fisher's as the best possible provider for office equipment needs anywhere that they do business."

Idaho Concrete Company
"Good morning,

I received your letter the other day, and just wanted to pass on my thanks for your company's help in the lease of our new document system.  The equipment itself was only a small part of the equation… everyone involved from the sales department, installation, and training were excellent to work with!   I would also like to pass on a “pat on the back” to our sales representative, she was absolutely excellent to work with, and will definitely be back largely due to her expertise and pleasant attitude.

Thanks again, and I look forward to future business dealings with you!

Idaho Concrete Company"