Recently I learned again the value of seeing things from someone else's perspective.

Lately I have been visiting our customers quite a bit. It is treat for me, both because we have great customers, and because I am the receptionist at Fisher’s and do not usually get the opportunity to visit other businesses. The secretaries at most of the businesses I have visited have been very friendly and helpful, welcoming me into their offices. One office was not that way, however. The receptionist at this particular office was a bit imperious and impatient with me. I felt like I was annoying her just by being there and taking a few minutes of her time to make my delivery.

I thought about the experience the whole way back to my office. I started to wonder what customers who walked through the front doors of Fisher’s felt like. After that office visit, I have been much more conscious of my interactions with everyone who comes to our office. My goal is to make my reception area one of the friendliest around!

By putting myself in my customers’ shoes, I have been able to see things from their perspective. Instead of being the person sitting behind the desk, I have been the person walking through the front door. Although my purpose in visiting other offices was making deliveries, I was glad for the surprise lesson.

If you have had any great customer experiences, I would love to hear about them in the comments! 

--Carrie, Fisher's Customer Advocate